Solutions

The Company

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Solutions

The Company

Contact Us

There is a difference between an

There is a difference
between an

Smartbot
and a Chatbot

One is a specialist really capable to help

Smartbot vs. Chatbot

Smartbot vs. Chatbot

Smartbot vs. Chatbot

Smartbot vs. Chatbot

Smartbot vs. Chatbot

Major difference

Major difference

Major difference

Major difference

Major difference

An AI assistant is designed to access business systems' internal mechanisms to retrieve and deliver data, utilize functionalities, and complete processes. This sets it apart from chatbots, many of which appear designed to engage customers until the next available human agent.

Chatbot

Predefined answers
according to a flowchart

Fyrirfram

skrifuð svör
samkvæmt flæðiriti

Fyrirfram

skrifuð svör
samkvæmt flæðiriti

Fyrirfram

skrifuð svör
samkvæmt flæðiriti

Information from

static documents

Superficial

knowledge

Human intervention usually needed

Abilities

Abilities

Abilities

Abilities

Smartbot

Open and organic conversation

Answers and functions from internal systems

Deep, constantly improving knowledge of the company's products and services

The majority of inquiries completed
at first contact

A holistic system, framework, processes and interface that drives

Revolutionary Customer and Personnel Interactions

Mímir, our solution-oriented A. Assistant, uses, among other things, artificial intelligence to project complex information from documents and systems into a comfortable conversation with customers and staff. Of course, he is ready for the future role of initiating the dissemination of valuable suggestions discovered in the data connected to the Context Suite environment.

Integration, the latest LLM's, and Mímir, form a

Wizard-like A.I. Assistant

Wizard-like A.I. Assistant

Wizard-like A.I. Assistant

Wizard-like A.I. Assistant

In mythology, Mímir, the god of deep wisdom, would impart information to Odin when he needed insight and context for making difficult decisions. Similarly, the AI assistant Mímir provides comprehensive knowledge to help solve customer and staff problems.

In mythology, Mímir, the god of deep wisdom, would impart information to Odin when he needed insight and context for making difficult decisions. Similarly, the AI assistant Mímir provides comprehensive knowledge to help solve customer and staff problems.

In mythology, Mímir, the god of deep wisdom, would impart information to Odin when he needed insight and context for making difficult decisions. Similarly, the AI assistant Mímir provides comprehensive knowledge to help solve customer and staff problems.

In mythology, Mímir, the god of deep wisdom, would impart information to Odin when he needed insight and context for making difficult decisions. Similarly, the AI assistant Mímir provides comprehensive knowledge to help solve customer and staff problems.

Insights into customer needs

Mapping Intent and Will

Mapping Intent and Will

AI-assisted assessment, analyses customer attitudes, wants and intent, that is the quantifiable reasons why a customer makes contacts. It also summarises highlights, prioritizes, assesses severity, suggests appropriate responses, and delivers a customized response ready for broadcast.

Measure the actual customer experience

Automated sentiment analysis and content review

Automated sentiment analysis and content review

Automated sentiment analysis and content review

With automatic sentiment analysis of all interactions, information is generated that opens up a whole new way of seeing what is happening and how to respond. This can be compared to a real-time attitude survey that continuously measures attitudes towards key aspects of the customer experience.

With automatic sentiment analysis of all interactions, information is generated that opens up a whole new way of seeing what is happening and how to respond. This can be compared to a real-time attitude survey that continuously measures attitudes towards key aspects of the customer experience.

Read more on Support Intelligence Analyses and Insights

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We will get you up to speed quickly, regardless of your familiarity with artificial intelligence