Smartbot
and a Chatbot
One is a specialist really capable to help
An AI assistant is designed to access business systems' internal mechanisms to retrieve and deliver data, utilize functionalities, and complete processes. This sets it apart from chatbots, many of which appear designed to engage customers until the next available human agent.
Chatbot
Information from
static documents
Superficial
knowledge
Human intervention usually needed
Smartbot
Open and organic conversation
Answers and functions from internal systems
Deep, constantly improving knowledge of the company's products and services
The majority of inquiries completed
at first contact
A holistic system, framework, processes and interface that drives
Revolutionary Customer and Personnel Interactions
Mímir, our solution-oriented A. Assistant, uses, among other things, artificial intelligence to project complex information from documents and systems into a comfortable conversation with customers and staff. Of course, he is ready for the future role of initiating the dissemination of valuable suggestions discovered in the data connected to the Context Suite environment.
Integration, the latest LLM's, and Mímir, form a
Insights into customer needs
AI-assisted assessment, analyses customer attitudes, wants and intent, that is the quantifiable reasons why a customer makes contacts. It also summarises highlights, prioritizes, assesses severity, suggests appropriate responses, and delivers a customized response ready for broadcast.
Measure the actual customer experience
