Blue Car Rental uses artificial intelligence to enhance customer service, seize new sales opportunities, and streamline daily operations, much like Halló Ltd. and its newly launched service solution, Linda. Linda represents a new approach to customer satisfaction with the help of AI, consisting of three main components: a custom-built knowledge base for each client, an AI-powered chatbot with language understanding and speech capabilities powered by Smart Data’s AI technology, and human support based on Halló’s decades of service experience.

Valuable Development Partnership

“We are truly thrilled about our partnership with Halló. The fact that other companies can now sell and service our software is a key path for us into international markets, and it's useful to test it here on a smaller scale. This development collaboration is as good as it gets, and it will provide invaluable training grounds for all our market ventures, both domestically and internationally," says Óli Páll Geirsson, Chief Data Science Officer at Smart Data.

Practical Artificial Intelligence

“At Smart Data, we develop solutions that enable workplaces to apply artificial intelligence and data science to enhance sales, service, and daily operations. Our flagship product is the AI system Context Suite, which includes solutions like Support Intelligence, Demand Intelligence, and the smart assistant Mími, who is closely related to Linda at Halló and has advanced language understanding and speech capabilities. We are very excited about this collaboration," says Stefán Baxter, CEO and co-founder of Smart Data.

A Revolution in Service

"Linda will revolutionise the way companies provide customer service. It’s built on artificial intelligence and, in our view, is far superior to previous attempts at automating responses. When I tested the trial version of Linda, I immediately knew we were at a significant turning point. Right now, five of our clients are testing Linda, and there’s a lot of excitement in the air," says Tinna R. Freysdóttir, CEO of Halló.

Decades of Service Experience

Halló Ltd. has been providing telephone support, responding to live chats, messages, and emails for Icelandic companies for many years. Halló has offices in Reykjavik and Ísafjordur, with many of its staff working remotely from both within Iceland and abroad. Halló boasts an experienced team of service professionals and data organisation specialists. Previously part of the operations of Miðlun Ltd. for 20 years, Halló has been an independent operator under the name Halló since 2022.

Simple Implementation

According to Tinna, implementing Linda is quite simple. "The process is as follows: Halló sets up the knowledge base and selects the information to form the basis of responses, then fine-tunes the chatbot and informs the staff about the new customer. After that, responses can begin. When Linda needs to be connected to larger data sets, Smart Data’s team handles the work. Additionally, Linda is built on technology from international company Talkdesk, which has been a long-time partner of Halló, ensuring continuous service flow and AI-based response products," Tinna adds.

From left to right: Óli Páll Geirsson, Chief Data Science Officer at Smart Data, Tinna R. Freysdóttir, CEO of Halló, and Stefán Baxter, CEO of Smart Data.